Business Analysis

Foundations of Business Analysis

This introductory course is designed to give people new to the business analyst role or those who supervise and/or work with business analysts a basic understanding of the benefits, functions and impact of this critical position.

How to Gather and Document User Requirements

This “how-to” course introduces the roles of the business analyst as they relate to the analysis and documentation of requirements. It familiarises participants with core knowledge and skills required to analyse and document user requirements. It also identifies how these requirements are defined and managed throughout the life cycle.

Logical Data Modeling

This course provides techniques for effectively analysing and modelling any area of your business and creating logical data and process models that show how data flows and work progresses. The approaches taught in this class are designed to focus the attention on the important requirements of the business that are discovered through significant user involvement during the analysis phase.

Process Modelling Management

This highly interactive course provides participants the opportunity to perform the four phases of a process improvement project – define, analyse, implement and control – which have been derived from the leading process improvement models in the industry. The key deliverables and outputs for the business analyst are emphasised during each phase, as well as the importance of tying all outputs back to the business strategy.

Use Case Modelling for Business Analysis

This course frames the process of discovering use cases, beginning with finding the actors, the scope and the various relationships between them. It gives you access to the resourceful nature of the use case by focusing on users’ needs and how the system will help satisfy those needs, at the same time providing traceability from requirements to specifications to the product.

Testing Techniques for Tracing and Validating Requirements

In this course, participants will learn to use test plans effectively, with a focus on differentiating the roles of verification and validation in achieving quality. Verification and validation comprise the backbone of test plans. The tasks involved are critical, in particular reviews, inspections, testing and demonstrations—all of which are covered in this course. Participants will help develop a test plan and write and review test cases at the business level.

Strategic Enterprise Analysis

Strategic Enterprise Analysis is an advanced course designed to provide you with the knowledge you need to begin working as part of a strategic enterprise analysis team. In particular, the course covers the major activities of strategic enterprise analysis that must be conducted to study the enterprise architecture

Developing a Business Case

Program managers, project managers and business analysts must be able to develop and defend a business case justifying their projects. Developing a Business Case provides the program manager, project manager and/or business analyst with hands-on practice developing and documenting a project business case. As part of the course, participants receive detailed templates for developing a business case document and the associated economic spreadsheets. Participants then use the templates to develop a business case based on a robust case study. This course also provides participants with the necessary skills for evaluating, comparing and prioritizing business cases for the purposes of building an annual project portfolio.

Facilitation Techniques for Requirements Development

In this highly interactive course, you will learn how to effectively help stakeholders define their needs and form these needs into quantifiable requirements through facilitation. As a facilitator, you will learn how to prepare for and conduct both face-to-face and remote group sessions. You will be exposed not only to several facilitator techniques such as brainstorming, JAD and focus groups, but you will also learn how to manage conflict in a session. Most importantly, you will have the opportunity to practice these skills in a safe environment with a trained facilitator to guide you through various activities.